Module 4: Inclusion & Accessibility in Action

The goal of this module is to equip librarians and information professionals to plan and facilitate inclusive and accessible programs and services.

There are three facets to inclusive planning:

1. Knowing and understanding the law and what standards libraries must put in place to be in compliance with the Americans with Disabilities Act
2. Effective and respectful communication: Communicating with disabled people should not be awkward, so learn how to avoid common mistakes.
3. Learn by example: Explore examples of inclusive library programming from across the country, and start planning your own!

Disability and Law and People First: Both Equally Important 

It is essential to know the history of disability law and policy in the United States in order to plan truly accessible and inclusive programming and services for disabled users in your community.  Disability laws require government organizations to include and provide services for people with disabilities, from the layout of physical spaces to web/technical services.  

However, successful programing and services that reach large intersections of your community involves more than just following rules. When librarians and staff practice disability etiquette, by addressing disabled people as people first, common and off-putting social situations can be avoided and create a welcoming space people with disabilities. Education about disability, following the law, and practicing social etiquette will improve the quality of your organizations services and planning and may foster stronger relationships with disabled people in your community.